Frequently Asked Questions
If you have a question about digital audio, image or video forensics that isn't answered below, please contact us.
How does the process work?
To get the process started, send us the photograph/recording and detail your requirements and what it is you are trying to determine from the analysis. We can then perform a review of the material and provide an accurate quotation based on your requirements. If you are happy to then proceed, only then will we begin the work.
How much does it cost?
As there are so many variables, we cannot provide set fees per jobs and instead quote accordingly. With that being said, w are as transparent as possible with our costings when providing a quote. Most work that we undertake takes in the region of 1 to 5 hours. If you are in the UK and are funded by the Legal Aid Agency and require prior authority, please contact us for an LAA quotation. There is a small fixed fee for the initial review of evidence which will allow us to create an accurate quotation.
What forms of payment do you accept?
We accept bank transfer, all major credit and debit cards and cheques.
What are some of the common scenarios you deal with?
We have performed all types of work and everyday can bring something different, but in the past we have dealt with numerous enhancements of audio, image and video for private individuals who feel they have been mistreated in some way, such as burgled or sacked from their job. Another common examination is the analysis of audio, images and video to determine whether a manipulation has occurred.
Who do you accept work from?
We work with everybody from solicitors through to public figures, ordinary individuals and companies of all sizes.
How long does it take for work to be completed?
We always aim to turnaround work within 5 working days from the time we are instructed, providing we have all the data we need from the client. If you have an urgent requirement for work to be completed please let us know before instruction so we can do our best to meet your deadlines. It is not uncommon for us to turnaround work on the same working day when necessary.
How can I send you our recording/photograph?
Dependent on the nature of the data and the level of confidentiality, we can accept media via various methods, and generally we are happy to accept it from the method you are most comfortable with. Options include digital methods such as Email and Cloud-based servers, as well as physical methods such as sending to our office premises via CD, DVD, USB stick or External Hard-Drive. We recommend sending via registered delivery to prevent any issues when using mailing services. If you have data that you require extracting from devices such as CCTV systems or mobile phones we are more than happy to assist.
What if the work takes longer than originally quoted?
If the work does take longer than originally quoted, providing there have been no major changes to the original work requested, you will not be charged extra. Once we provide a quote we always stick to it, preventing any unexpected charges once work has been completed.
Does the price include a forensic report?
All work undertaken includes a detailed forensic report to explain the processes, provide clarity and maintain a chain of custody for the evidence.
The data I have is very private in nature, how can I be sure of discretion?
Forensic work is often highly sensitive, so we always assume the utmost discretion with all work undertaken. To keep private data protected, we use password protected workstations and encrypted hard-drives for backup storage. All work undertaken is delivered through encrypted methods and we can guide you through the procedure of sending us data in an encrypted manner. If further assurance is required, we are happy to issue a Non-Disclosure Agreement, a legal document which bars the disclosing of any information or data received.
Why are there no prices on your website?
As every piece of forensic work can differ immensely, the only way to provide an accurate quotation is to review the evidence first. We may be able to give a rough estimation before receiving the evidence if enough information is provided.
Who do you work with?
We have worked with all types of people and organisations, including ordinary citizens who have had their house broken into, through to solicitors representing their clients and Police Forces around the country.
How can I learn more about digital Audio-Visual forensics?
We hold Continuing Professional Development seminars for solicitors a few times a year to aid in fostering an understanding of audio, image and video forensics within the legal community. We also publish regular articles in popular forensics magazines and have produced a number of white papers which give more information on specific areas that Verden Forensics focuses on. Please visit our Publications section by clicking here to read our publications.
Where are you based?
Our laboratories are located in Birmingham City Centre, England and Denver, Colorado USA, but we operate worldwide, and have performed work as far afield as Australia. The digital age has removed the local boundaries, allowing us to receive and work on evidence from every corner of the globe via the internet.